Terms & Conditions

Submitting an order and arranging payment

Selecting Place order submits your order details. You will then receive our contact details and payment instructions. Once payment is confirmed, dispatch is arranged within 1–3 days. Available delivery and payment options are shown during checkout.

Check product selections, quantities and contact details before submitting. If something needs changing, contact the team promptly so the order can be reviewed before dispatch.

Delivery estimates and the address you provide

The current delivery estimate is 10–14 days after dispatch. An estimate is not a guaranteed arrival date: carrier handling, destination conditions and customs checks can affect timing. See Shipping & Payment for delivery information.

Provide a complete, accurate delivery address and a contact method you can access. You are responsible for checking destination requirements that apply to your order.

Refund requests when an order has not arrived

Our refund policy includes a 30-day claim period for orders that have not arrived, including international parcels stopped at customs. Send an email with “Return” in the subject, a description of the problem and photographs or supporting evidence. Contact support promptly with your order reference so we can check the shipment and explain the claim procedure.

Replacement shipments

Our shared warehouse network reports a delivery success rate close to 100%. Approximately 99% of US and UK parcels pass routine customs checks; reported seizures affect around 1–5 parcels per 1,000. These historical figures do not guarantee an individual delivery.

Where customs detains a shipment, we send a replacement free of charge. This does not guarantee that a parcel will clear customs.

If delivery fails because the customer supplied an incorrect address, a new shipment is chargeable in full. Such parcels may not be returned to the sender.

A replacement review can begin once 30 days have passed since dispatch without delivery. The decision also takes account of tracking information and prevailing delivery conditions.

Getting help with an order

Email info@ironjuiceshop.com and include your order reference, dispatch date if known, and relevant tracking or photographs. Do not include passwords or full payment credentials. Support hours are every day, 09:00–01:00, GMT+4.

Customer rights

These conditions do not remove any consumer rights that applicable law does not allow us to exclude. For questions about an order or a claim, contact IronJuice Shop at the email address above.